NetworkingCustomer Access

Convergix provides a range of independent consulting services that, on their own, address individual requirements but in conjunction with our other services, encompass all elements of a project life-cycle. Of course, every requirement is different hence in addition to our standard consultancy services, we also offer bespoke consultancy services to perfectly address any particular requirement.

Network Troubleshooting is a typically bespoke service aimed at finding and resolving specific, identified problems in IT infrastructures. Using our own Sniffers and analyzers, we are able to apply a methodical, structured and non-intrusive approach to identify issues at any of the seven layers within a customer’s network, from cabling to application, in order to effectively resolve business-affecting issues.

Audits are offered as a means of establishing a comprehensive and detailed ‘snapshot’ of inventory, configuration and geographic information within an IT infrastructure. This is offered either as a regular service in order to be able to provide a historical log of all adds/moves/changes to an infrastructure, or as a one-off exercise, perhaps prior to a network upgrade, in order to assist in the planning and design process.

Healthchecks provide a full assessment of the whole or any part of a WAN, LAN or Metro IT infrastructure from which known and unknown problems can be identified and informed decisions can be made, to allow an organization to best and most cost-effectively meet its demands. As an example of their worth, a healthcheck of a WAN can reveal that a perceived need to upgrade the bandwidth of a particular link is not actually necessary if certain re-configurations are undertaken to use the current bandwidth more effectively. Savings can therefore often be made but, at the very least, a company can be sure that, following a healthcheck, it makes investments where the maximum returns will be gained.

Following an initial meeting to fully understand the network infrastructure and establish specific areas of interest and measurement points in a network, we use a number of tools, including our own Sniffers and analysers, to capture traffic over an agreed period of time. Once collected, this information is analyzed back at our offices and fully documented with our recommendations prior to presentation to a customer.

Strategy Definition services provide a means by which organizations can be assisted in developing a three or five-year networking strategy with the benefit of our independent, exposure in the marketplace. Clearly, due to the specifics of this type of consultancy, this service is bespoke and would first require scoping.

Network Design and Network Re-Design services are delivered in two main steps. As an element of any pre-contractual discussions with a prospective customer and in order to establish and present an initial project proposal, this work is considered part of the sales process and, as such, is at our own cost. Following approval however, a more detailed process clearly often needs to be undertaken in which a fine level of granularity is achieved and fully documented, forming the basis of a project plan.

Regardless of the level of detail the same highly trained and experienced consultants are used for our Network Design and Network Re-Design services. Their great depth and breadth of theoretical and experience-based knowledge ensures that a technically sound, considered design is produced that best meets the requirements, whilst remaining within any technical or financial constraints.

Project Management is another of the services that we offer. Project management acts as the ‘glue’ in a project life-cycle, encompassing all elements and stages of the project and ensuring that each are conducted in a timely, synchronized and integrated fashion to best achieve the project goals.



IP Telephony
IP Contact Centers
Audio Recording
Video Recording
Radio Communications
Structured Cabling
Virtual Private Networks
Networks/Data Security
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